Saval: “Our customer service has improved, thanks to the total solution from ORTEC and Sigmax
In the past, Saval’s technicians created their own work schedules based on inspection reports that were sent to their home every three weeks. “In principle, this set up used to work just fine,” explains Saval Office Manager, Edwin Becker. “However, due to the company’s continued rapid growth and the subsequent recruitment of a large number of new technicians, it became more and more difficult for our field service employees to determine their daily work schedules. Furthermore, the rise in workload led to an increase in administration, and the data recorded did not always tally. And lastly, as the technicians were working with paper-based job sheets, it was virtually impossible to make real-time changes to the planning.”
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